Terms and Conditions
Welcome to Grand Treasure (“we,” “us,” or “our”) at GrandTreasure.com.my (“Website”). By accessing or purchasing products from our Website, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you disagree with any part of these Terms, please discontinue using our Website.
- Acceptance of Terms
By using our Website or purchasing products, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other guidelines or policies posted on the Website.
- Changes to Terms
We reserve the right to modify these Terms at any time. It is your responsibility to review them regularly. Continued use of the Website following changes signifies your acceptance of those changes.
- Use of the Website
- You must be at least 18 years old or have parental consent to use the Website.
- You agree to use the Website for lawful purposes only and not to engage in any behavior that harms the Website, other users, or our business.
- You are prohibited from uploading, transmitting, or distributing any viruses, malware, or harmful code.
- Product Descriptions and Pricing
We strive to ensure the accuracy of our product descriptions, images, and pricing. However, we do not guarantee that all information is free from errors, omissions, or inaccuracies.
- Prices and availability are subject to change without notice.
- We reserve the right to correct any pricing errors or inaccuracies.
- If a product is listed at an incorrect price, we reserve the right to cancel or refuse any orders placed at the incorrect price.
- Orders and Payments
- All orders placed through our Website are subject to our acceptance.
- We reserve the right to refuse any order for any reason, including product availability or pricing errors.
- Payments must be made in full at the time of purchase through the payment methods available on our Website.
- Return and Refund Policy
We accept returns and provide refunds for porcelain home decor products under specific conditions. Please refer to our Return and Refund Policy for detailed information on the return process, eligibility, and timelines.
- Products must be returned in their original condition and packaging.
- You must notify us within 7 days of receiving the product if it is defective, damaged, or if you received the wrong item.
- Refunds are processed within 7-14 business days after the returned product is inspected and approved.
- Intellectual Property
All content on this Website, including but not limited to images, text, logos, and graphics, is the property of Grand Treasure or its licensors. It is protected by Malaysian and international intellectual property laws.
- You may use the Website for personal, non-commercial purposes only.
- You may not reproduce, distribute, or exploit any content without written permission from us.
- Delivery and Shipping
We deliver within Malaysia and internationally as stated on our Website.
- Delivery times are estimates and may vary based on location and shipping method.
- We are not responsible for delays caused by external factors such as customs processing or unforeseen courier issues.
- Shipping charges are calculated based on the destination and weight of the package.
- Limitation of Liability
To the fullest extent permitted by law, Grand Treasure will not be liable for any damages arising from the use or inability to use the Website or from the purchase of any products. This includes, but is not limited to, direct, indirect, incidental, or consequential damages, loss of data, or loss of profits.
- Privacy Policy
We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
- Governing Law
These Terms and your use of the Website are governed by the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
- Contact Us
If you have any questions or concerns regarding these Terms, feel free to reach us at:
Email: grandtreasureshop@gmail.com
FAQ
Our team will reject the customer return in conditions:
Exceeded seven (7) days from date of receipt of product(s)
2) There is no/ incomplete email before send back to us
We accept returns and exchanges within 7 days from the date you received the order.
Example: If you received the parcel on May 1st, we can handle it until May 7th.
As per our Return & Exchange Policy, a Grand Treasure receipt/ invoice needs to be presented for all refunds and exchanges.
Our physical store unable to proceed your refund if the order was paid by 【Online Payment】. However, you may exchange your order in any of our physical store.
If you are looking for refund, please return to our warehouse instead.
We do not charge any additional fees when handling your return. However, you may be required to bear the shipping cost when returning your online purchase to our warehouse.
The exchange service is subject to our Grand Treasure physical store availability of designs and sizes.
Where a designs and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider to return the item for refund and place a new online order.